Internal Investigations Service

• Mission: Carry out investigations into all types of alleged misconduct.
• Consultation is open to all CERN contributors⁽¹⁾.
• Confidentiality: Confidential information might by shared within the Internal Investigations Service on a need-to-know basis..
• More information available at: https://audit-investigation-service.web.cern.ch  
• Contact: internal.investigation@cern.ch

HR advisers and coordinators (HR-PXE)

• Mission: Enabling CERN’s diverse and talented people to perform at their best and to make the most of their CERN experience.
• They can help you:
  •    By supporting you throughout your career journey at CERN.
  •    To explore the options to overcome difficulties that you might be facing.
  •    By guiding you through relevant procedures and processes.
  •    Through informal dispute resolution, including facilitation and mediation.
• Consultation is open to staff members, fellows, graduates, and students.
• Confidentiality: Subject to informal agreement between the person concerned and the PXE contact person. Confidential information might by shared with others on a need-to-know basis. No confidential information will be shared outside the service without the consent of the person concerned⁽²⁾.
• More information available at https://hr.web.cern.ch/my-career-and-experience-cern

HR Department Head

• The HR Department Head can help you:
  •    By examining the issue and referring you to the right channel.
  •    By arranging informal dispute resolution, including mediation.
• Consultation is open to all members of the personnel.
• Confidentiality: Subject to informal agreement between the person concerned and the HR Head. Confidential information might be shared with others on a need-to-know basis.
• Contact: hr-dept.head@cern.ch

Medical Service (Occupational medicine, Psychologists, Infirmary)

• It can help you :
  •    Primarily through medical and psychological assistance.
  •    Also by referring you to the right channel.
• Consultation is open:
  •    For occupational medicine, to employed members of the personnel (staff, fellows and graduates).
  •    For the psychologists, to all members of personnel.
  •    For the Infirmary, to all CERN contributors⁽¹⁾. 
• Confidentiality: Confidential information might be shared within the service on a need-to-know basis. No confidential information will be shared outside the service, and no action will be taken without the consent of the person concerned⁽²⁾ .
• More information available at https://home.cern/tags/medical-service
• Contact: medical.service@cern.ch ; psychologist.medical.service@cern.ch

Ombud’s Office 

• Mission: Support to resolve interpersonal disputes and promotion of the CERN Code of Conduct (See Ombud’s mandate)
• The Ombud can help you:
  • To access the relevant information on resources or the Code of Conduct, as well as on procedures and processes related to the mission.
  •    Through advice and/or assistance.
  •    Through informal dispute resolution including facilitated discussion or mediation.
  •  If you just need to talk to a neutral and independent body in order to explore options in challenging work situations.
• Consultation is open to all CERN contributors⁽¹⁾.
• Confidentiality: No information will be shared, and no action will be taken without the consent of the person concerned⁽²⁾.
• CERN, as an organisation, is not held informed about the consultation.
• More information available at https://ombuds.web.cern.ch
• Contact: ombud@cern.ch

Social Affairs service  

• Mission: Support in a variety of circumstances.
• The Service can help you:
  •    To access the relevant information on procedures and processes.
  •    By referring you to the right channel.
  •    Through advice and/or assistance.
• Consultation is open to all members of personnel.
• Confidentiality: Confidential information might by shared within the service on a need-to-know basis. No confidential information will be shared outside the service, and no action will be taken without the consent of the person⁽²⁾.
• More information available at https://hr.web.cern.ch/social-affairs-service-0
• Contact: social.affairs@cern.ch

Staff Association

• Mission: Assistance and support to resolve any issue related to employment conditions. Advice and support to resolve disputes with the Organisation in a formal and informal way.
• It can help you:
  •    To access the relevant information on procedures and processes.
  •    By referring you to the right channel.
  •    Through advice and/or assistance, including legal assistance.
  •    Through informal dispute resolution, in particular by representing you in the context of a dispute with the Organisation.
• Consultation is open to all members of the personnel.
• Confidentiality: Confidential information might by shared within the CAPA (Individual Cases Commission) on a need-to-know basis. No confidential information will be shared outside the CAPA , and no action will be taken without the consent of the person concerned⁽²⁾.
• More information available at https://staff-association.web.cern.ch/represent-and-defend/assistance-and-advice
• Contact: staff.association@cern.ch

The line management in your department / collaboration and / or your department head

• Mission (related to misconduct): Advice and support to resolve disputes in a formal and informal way.
• It can help you:
  •    By referring you to the right channel.
  •    Through assistance/action as part of managerial responsibilities.
  •    Through informal dispute resolution, as a managerial response.
• Consultation is open to all members of the personnel.
• Confidentiality: Subject to informal agreement between the person concerned and the line management. Confidential information might be shared with others on a need-to-know basis.
• An appropriate managerial response may be taken without the consent of the person concerned. Such responses include, in particular, the reporting of alleged misconduct to the competent service for investigation and formal response.